Privacy Policy

Last updated September 17, 2026.

RNS STAR LLC ("we", "us") operates this website and the products listed on it. This policy explains what we collect, why, who we share it with, and what rights you have. It applies to all of our products unless that product shows its own policy at signup.

What we collect

Directly from you:

Account data — name, email address, phone number where a product uses it, and your password in hashed form.
Billing data — what you bought, when, how much, and the billing details you gave our payment processor. We receive the last four digits, card brand and country; we never see or store your full card number.
Support and enquiries — the name, email address and message you send through the contact form or by email.
Content you provide — the emails, lists, prompts, media, listings or call recordings you create or upload in a product.

Automatically, when you use the services:

Server logs — IP address, timestamp, request path, status and user agent, kept for security, abuse prevention and debugging.
Usage and delivery events — for the email products, the delivery, bounce, complaint and unsubscribe events needed to run and protect sending.
Cookies — a session cookie to keep you signed in, and preference cookies. We do not use third-party advertising cookies on this website.

Why we use it

To provide the service you signed up for and to operate your account.
To take payment, issue receipts, and handle renewals and refunds.
To answer your enquiries and provide support.
To protect the platform — rate limiting, fraud and abuse detection, blocking card testing, and enforcing our acceptable use policy.
To send service messages about your account, billing, security and material changes. These are not marketing and cannot be opted out of while you hold an account.
To meet legal, tax and accounting obligations.

We do not sell your personal information, and we do not share it with advertisers.

Data you send us about other people

Our email, calling and matrimony products necessarily process data about people who are not our customers — the recipients you email, the addresses you ask us to verify, the numbers you call. For that data you are the controller and we act as your processor: we use it only to deliver the service you asked for, we do not use it to build our own marketing lists, and we do not sell or resell it.

You are responsible for having a lawful basis and, where required, consent for the data you send us.

Who we share it with

Stripe — our payment processor, which handles card details and payments on our behalf.
Infrastructure we operate — our own servers in datacenters in the United States and Asia, plus the network and mail-delivery providers those servers depend on.
Telephony and messaging providers — for the calling products, the voice and SMS platforms we use (Twilio for calls, Telnyx for text messages) and the carriers that connect calls and deliver text messages on our behalf.
Professional advisers and authorities — where we are legally required to disclose, or need to establish or defend a legal claim.

We do not share personal information with anyone else. If we ever engage a new category of processor, this list changes before it happens.

Text messaging consent is never shared. Mobile phone numbers and the text-messaging opt-in consent we collect are used only to send the messages you asked for. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party, other than the messaging providers and carriers that deliver the messages on our behalf.

Text messages (SMS)

Our AI Calling Agent product sends transactional and customer-care text messages on behalf of the businesses that use it — appointment confirmations and reminders, details and links a caller asked for, and follow-ups after a call. You receive them only after giving a business's agent your mobile number and agreeing to a text.

Message frequency varies — typically one to four messages per call or appointment.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Reply STOP to any message to stop receiving texts from that number. You will get one confirmation text and nothing more.
Reply HELP, email [email protected] or call +1 878 867 9832 for help.
Consent to receive texts is not a condition of any purchase.
Your mobile number and opt-in consent are never shared with third parties for marketing purposes (see above).

International transfers

We operate infrastructure in the United States and in Asia, so your data may be processed in either location. Where data is transferred out of the region it was collected in, we rely on appropriate safeguards and apply the same protections described in this policy.

How long we keep it

Account data: for as long as your account is open, then up to 90 days after closure so the account can be restored if you ask.
Billing records: seven years, because tax and accounting law requires it.
Server logs: up to 12 months.
Email delivery, bounce, complaint and suppression records: kept while the account is active, because removing a suppression entry would cause us to email someone who asked us not to.
Support correspondence: up to two years.
Content you upload: until you delete it or close your account.

Security

All traffic to our sites and APIs is encrypted with TLS. Passwords are stored hashed, never in plain text. Administrative access is restricted to the people who need it, and our infrastructure is firewalled and monitored. See the Security page for more detail.

Your rights

Depending on where you live — including under the GDPR in the EU and UK and the CCPA/CPRA in California — you may have the right to access the personal information we hold about you, correct it, delete it, object to or restrict how we use it, receive it in a portable format, and to withdraw consent where we rely on it.

To exercise any of these, email [email protected] from the address on your account. We respond within 30 days and we do not charge for it, and we will not treat you differently for asking.

Children

Our services are for adults and are not directed at children under 16. We do not knowingly collect their personal information; if we learn that we have, we delete it.

Changes and contact

We will post any change here and update the date at the top. For any privacy question or request, email [email protected] or write to 99 Wall Street #112, New York, United States 10005.

RNS STAR LLC · 99 Wall Street #112, New York, United States 10005 · [email protected] · +1 878 867 9832