Refunds & Cancellation

We would rather fix a problem than keep money from an unhappy customer. This page says exactly how to cancel, what is refundable and how long it takes — with no conditions hidden anywhere else.

Cancelling a subscription

You can cancel at any time, from the billing or subscription page of the product you signed up for, or by emailing support@rnsagency.com from your account address. There is no cancellation fee and no notice period.

Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and we do not delete your data the moment you cancel.

The 14-day refund window

If a product is not right for you, ask us within 14 days of the charge and we will refund it in full. You do not have to give a reason.

This applies to a first subscription payment and to one-off purchases. It is per product and per customer — it is not intended as a way to use a service repeatedly for free.

Renewals

If a renewal charges you when you meant to cancel, tell us within 14 days of that charge and we will refund it, provided you have not made significant use of the service in the new period.

We email a receipt for every charge. If you are not receiving them, check the address on your account — an unread receipt is the usual reason a renewal comes as a surprise.

What is not refundable

• Credits that have already been consumed — email sent, addresses verified, call minutes used, images generated. Unused credits within the refund window are refundable.
• Subscription periods that have already been fully delivered, beyond the window above.
• Fees for custom development work already performed, which are governed by the written agreement for that project.
• Accounts terminated for breach of the Acceptable Use Policy — for example sending unsolicited bulk email, or fraud. In those cases fees are not returned.

How to request a refund

Email support@rnsagency.com with the address on your account, the product, and the date and amount of the charge. That is enough for us to find it.

We reply within 1 business day. Approved refunds are issued to the original payment method within 5 business days, and your bank typically shows them within 5–10 business days after that.

Do not recognise a charge?

Charges from all of our products appear on your statement as RNS STAR, LLC. If that is unfamiliar, the Billing & charges page lists every product it can come from.

Please email support@rnsagency.com before you file a dispute with your bank. We can usually identify and refund a charge the same day, which is faster than a chargeback and does not lock the funds up for either of us. If the charge was genuinely not made by you, tell us and we will refund it and block the card from further use on our platform.

RNS STAR LLC · 99 Wall Street #112, New York, United States 10005 · support@rnsagency.com · +1 878 867 9832